Position: Scheduling Assistant
Job Status: Full-Time
Location: 4140 Sheridan Drive, Suite 5, Williamsville, NY 14221 (Not remote work)

The Scheduling Assistant is expected to perform a variety of duties in connection to daily business operations.

Primary Responsibilities:

• Reflect the Company's core values of treating others with dignity and respect
• Assist in answering incoming calls in a friendly, professional and knowledgeable manner
• Assist in client and CAREGiver scheduling tasks
• Enter and maintain accurate client and CAREGiver activity records in the software system
• Follow up and communicate CAREGiver and client issues to the appropriate party to ensure problems are resolved
• Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Adhere to all Company policies, procedures and business ethics codes
• Participate as needed in all CAREGiver meetings
• Assist with introductions of CAREGivers to clients
• Assist with the coverage of client care through performing shifts when needed
• Perform any and all other functions and responsibilities deemed necessary

Knowledge, Skills and Abilities:

• Must demonstrate knowledge of the senior care industry
• Must be able to have engaging conversations using active listening skills
• Must have an understanding of and uphold the policies and procedures established by HJBW Enterprises, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work as part of a team
• Must maintain strict confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and exposure to Microsoft Office software
• Must have the availability to work evenings and weekends as required
• Must have the ability to perform duties in a professional office setting

Education/Experience Requirements:

• Minimum of Associates Degree completion
• One year of related business experience or an equivalent combination of education and work experience may be considered.
• Must possess a valid driver’s license and be compliant with New York State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License requirements as a condition of employment
• Complete a pre-employment criminal background check, DMV check, drug screen, 3 professional and 1 personal reference checks

To Apply:

Visit the careers page by clicking here. Please include a resume and cover letter. To learn more about us, visit our website at HomeInstead.com/575

*SPECIAL NOTE* Due to COVID-19, walk-ins WILL NOT be accepted. Thank you for your cooperation. 

HJBW Enterprises, LLC, an independently owned and operated Home Instead office, is an Equal Opportunity Employer.