Engagement Coordinator

HJBW Enterprises, LLC d.b.a. Home Instead

Objective:

Provides assistance to enhance recruitment and engagement activities for the local franchise office.

Primary Responsibilities:                                                                             

• Reflect the core values of HJBW Enterprises, LLC, (d.b.a. an independently owned and operated Home Instead franchise).
• Answer each incoming call in a friendly, professional and knowledgeable manner.
• Assist office staff with engagement strategies for caregiver retention. 
• Assist with creating employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Assist with caregiver orientation and all training including training required to meet Home Instead^® Standards and additional optional training
• Assist with regular performance conversations, accountabilities, and problem resolution.
• Assist with monitoring, mediating, and logging all client and caregiver activity utilizing the software system.
• Assist the administrative team with schedule coordination with emphasis on creating high quality matches and extraordinary relationships.
• Assist owner with planning and successfully executing caregiver meetings.
• Assist with monitoring compliance for local and federal labor and safety laws including but not limited to EOE, ADA, FMLA, and OSHA

• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, caregiver, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
• Asssit with quality assurance visits for our clients and caregivers.

Secondary Responsibilities: 

• Conduct client/caregiver introductions as needed
• Conduct Service Inquiries as needed following the consultative sales process
• Perform any and all other functions deemed necessary

Education/Experience Requirements:

• High school diploma or equivalent required.
• Associate's Degree or higher preferred.
• HR experience helpful. 

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by HJBW Enterprises, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work effectively in a small team office environment, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, caregivers and the community
• Demonstrate open and effective communication with the franchise owner, colleagues, caregivers, clients and family members.
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills

Requirements:

• Ability to treat and care for seniors and their property with dignity and respect
• Ability to communicate with clients in a friendly manner
• Ability to lift, push, or pull up to but no more than 25 pounds
• Ability to ascend and descend stairs, alternating steps, with and without load
• Must be at least 21 years of age or older
• Possess a valid driver's license, valid auto insurance, and reliable transportation
• Must be able to work at our physical office location during defined work hours (this is not remote work)

Apply:

Please visit www.homeinstead.com/575/home-care-jobs to apply.

**Please note that phone calls regarding this position will not be accepted. Thank you for your understanding.***

E.O.E.